Politique de confidentialité

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the 'Site').

PERSONAL INFORMATION COLLECTED

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone, and some of the cookies that are installed on your device. In addition, when you browse the Site, we collect information about the individual web pages or products you visit, the websites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as 'Device Information'.

We collect Device Information using the following technologies:

COOKIES

Here is a list of the cookies we use. We've listed them here so you can choose whether or not to allow them.

  • session_id, unique session identifier, allows the site to store information about your session (referrer, referring page, etc.).
  • _shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
  • shopify_uniq, no data held, expires at midnight (depending on visitor location) the following day. Calculates the number of visits to a shop per unique customer.
  • cart, unique identifier, persists for 2 weeks, stores your shopping basket information.
  • _secure_session_id, unique session identifier.
  • storefront_digest, unique identifier, undefined if the shop has a password, used to determine whether the current visitor has access.
  • Log files monitor activity on the Site and collect data such as your IP address, the type of browser you use, your Internet service provider, your referring and exit pages, and your timestamp data (date and time).
  • Web beacons, “tags” and “pixels” are electronic files that record information about how you browse the Site.

In addition, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), e-mail address and telephone number. This automatically collected information is referred to as 'Order Information'.

When we use the term 'Personal Information' in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

In general, we use the Order Information we collect to process any order placed through the Site (including processing your payment information, arranging shipment of your order and providing you with invoices and/or order confirmations). In addition, we use this Order Information to:

  • communicate with you
  • assess potential fraud or risk; and
  • where it matches your preferences, provide you with information or advertisements about our products or services.

We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating analyzes of how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who assist us in using it for the purposes described above. For example, we use Shopify to host our online shop. For more information on how Shopify uses your Personal Information, please visit Shopify Privacy Policy . We also use Google Analytics to better understand how our customers use the Site. For more information on how Google uses your Personal Information, please visit Google Privacy Policy . You can also disable Google Analytics here: Google Analytics Opt-Out .

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information that we receive, or to protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertising or marketing messages that we think may be of interest to you. To find out more about how targeted advertising works, you can consult the information page of the Network Advertising Initiative (NAI) at the following address: NAI Information .

You can refuse targeted advertising here:

You can also refuse some of these services by visiting the Digital Advertising Alliance deactivation portal at the following address: DAA Opt-Out .

DO NOT TRACK

Please note that we do not modify our Site's data collection and usage practices when we detect a 'Do Not Track' signal on your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact details provided below.
Additionally, if you are a European resident, please note that we process your information in order to fulfill our contractual obligations to you (for example, if you place an order on the Site) or to pursue our legitimate business interests, as outlined above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will keep your Order Information on file unless and until you ask us to delete it.

The Site is not intended for individuals under the age of 18.

CHANGES

We may change this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.

CONTACT US

To find out more about our privacy practices, if you have any questions, or if you wish to make a complaint, please contact us by e-mail at contact@customerservicebuynova.com